FAQs
Features
Your questions about Pointer’s features, answered. Still need help? Contact us.
What types of content can Pointer ingest?
What types of content can Pointer ingest?
Pointer can ingest a wide variety of content sources including:
- Documentation websites and help centers
- PDF documents and files
- Markdown and text files
- FAQ databases
- Knowledge base articles
- API documentation
- Product guides and tutorials
Does Pointer support images and multimedia content?
Does Pointer support images and multimedia content?
Currently, Pointer focuses on text-based content for optimal AI processing and response generation. While we can reference and mention images in context, the AI responses are text-based.For multimedia content integration, reach out to our team to discuss custom solutions for your use case.
Is Pointer open source or can I self-host it?
Is Pointer open source or can I self-host it?
Pointer is not open source and operates as a managed enterprise service. This approach allows us to provide:
- Enterprise-grade security and compliance
- Continuous AI model improvements
- Dedicated support and maintenance
- Scalable infrastructure
What integrations does Pointer support?
What integrations does Pointer support?
Pointer integrates with a wide range of platforms including:
- Documentation platforms (GitBook, Mintlify, etc.)
- Help desk systems (Zendesk, Intercom, Help Scout, etc.)
- CMS platforms (WordPress, Webflow, Drupal, etc.)
- Knowledge bases (Guru, Document360, Helpjuice, etc.)
- Custom APIs and databases
Can Pointer generate leads or capture user information?
Can Pointer generate leads or capture user information?
Yes, Pointer can be configured to:
- Qualify leads through conversational AI
- Capture end-user information when needed
- Track user engagement and common questions
How does Pointer handle data privacy and security?
How does Pointer handle data privacy and security?
Pointer takes data privacy and security seriously. You can learn more about our security offerings here.Contact us for detailed security documentation and compliance information.