FAQs
Pricing
Your questions about pricing, answered. Still need help? Contact us.
Can I self-serve?
Can I self-serve?
Not yet. We work closely with every customer to make sure Pointer is set up the right way. Book a demo so we can tailor a solution to your product and workflow.
What plans do you offer?
What plans do you offer?
We offer three plans:
- Pro – $150/month
- Growth – $500/month
- Enterprise – Custom pricing for high scale, security needs, and advanced support
How do credits work?
How do credits work?
Each plan has a different credit limit:
- Pro – 450 credits
- Growth – 1500 credits
- Enterprise – Custom
- 1 credit = 1 message
- 3 credits = 1 guide (usually 3–4 steps)
How many credits do I need?
How many credits do I need?
To calculate which plan is right for you, take your monthly support ticket volume and multiply by 5. This gives you a rough estimate of how many credits you’ll need.
What happens if I go over my credit limit?
What happens if I go over my credit limit?
You’ll be able to purchase additional credits as needed. Overages are charged at 2–3x the base rate per request.
Do you offer a free trial?
Do you offer a free trial?
Yes — we offer a 14-day free trial for all new accounts.
Is Pointer usage billed by user or by project?
Is Pointer usage billed by user or by project?
Billing is based on projects. Each project is billed independently, which works well if you have multiple products or environments using Pointer.
Can I remove Pointer branding?
Can I remove Pointer branding?
Pointer branding stays visible on Pro and Growth plans. If you need a white-labeled experience, we offer that as an add-on to Enterprise plans.
How do upgrades and downgrades work?
How do upgrades and downgrades work?
You can change your plan anytime. Changes take effect at the end of your current billing period.