Knowledge
Updating content
Maintain, optimize, and manage your knowledge base to ensure best performance.
Maintaining an up-to-date knowledge base ensures that Pointer provides accurate, reliable information.
Updating different source types
Each knowledge source type requires different maintenance approaches.Rules
Rules affect all AI responses and require careful consideration when updating.When to update rules
Update rules when company policies or procedures change, core product functionality evolves significantly, communication standards or brand voice updates, or new warnings or important notices need to be added.How to update rules
- Review existing rules for accuracy and relevance
- Edit rule content while maintaining the 30-5,000 character limit
- Update rule titles to reflect current purpose
- Test changes by asking questions that should trigger the updated rules
When updating rules, consider the impact on all AI responses. Test thoroughly to ensure changes improve rather than confuse the overall user experience.
Files
Files are the easiest source type to update and should be refreshed regularly.File replacement process
- Prepare updated content with current information
- Upload new file with the same or updated filename
- Delete outdated files that are no longer relevant
File maintenance schedule
Review files weekly, update after feature releases, conduct quarterly reviews, and update when significant changes occur.Links
Links are automatically re-scraped weekly. You should monitor link health regularly, verify scraped content accuracy, and remove broken or irrelevant links.Manual re-scraping
Click the refresh icon next to any link to manually re-scrape its content and update your knowledge base with the latest information. Although we automatically re-scrape links weekly, this is an additional way to ensure your knowledge base is up to date.Related link discovery
Click the magnifying glass icon to discover related links. Pointer analyzes the current link and finds related pages. For example, if you add a link to your website (e.g., https://pointer.ai), it will find related pages (e.g., https://pointer.ai/pricing).Optimizing content
Add missing context
Add missing context
Identify gaps where users ask follow-up questions frequently, AI responses lack sufficient detail, important background information is missing, or related concepts need better explanation. You can use analytics to identify these gaps.
Eliminate redundancy
Eliminate redundancy
Remove or consolidate duplicate information across sources, conflicting instructions or guidelines, outdated content that contradicts current information, and unnecessary complexity in explanations.
Enhance specificity
Enhance specificity
Make content more actionable by adding step-by-step procedures, including specific examples and use cases, providing exact specifications and requirements, and clarifying ambiguous statements.
Update terminology
Update terminology
Ensure consistency by using current product terminology, maintaining consistent naming conventions, updating deprecated terms or features, and aligning with brand voice guidelines.
Best practices
Establish update workflows
Assign team members to maintain specific content areas, establish regular update schedules, track changes, and test updates to ensure quality.Quality assurance
Verify accuracy of new content through fact-checking, ensure consistency with existing information, test AI responses, and maintain backups of critical content.Always test knowledge base changes before deploying to users. Incorrect information can significantly impact user experience and trust.